Assistant Manager/Supervisor

Job Detail

  • Experience 2 Years
  • Industry Service
  • Qualifications Diploma

Job Description

Working Location: Tampines/Alexandra

Assistant Outlet Manager is involved in staff control and handling people issues. In addition to taking care of store-level support functions such as customer service, scheduling, daily operations, cashiering, loss prevention, maintenance and back office support, the Manager also recruits, trains and motivates staff. Prefer candidate well-groomed with an outgoing and friendly attitude, be able to work well under pressure in a fast paced environment, and be a great team player who thrives in working with a multi-cultural team and customers.

Job Responsibilities
1. Perform daily inventory check such as manage stock levels of food and other related utensils and cutleries
2. Oversees and manages daily operations of the outlet to ensure smooth operation and maintain quality standard of services
3. Handle all food and beverage items during preparation & Conduct food and beverage hygiene audit
4. Conduct orientation and responsible for induction training and on the job training of new employees
5. Conduct staff performance assessment process
6. Facilitate compliance with legislative and regulatory requirements
7. Maintain halal certification requirements
8. Monitor income and expenses
9. Provide information for management decision making
10. Provide quality control for service, monitor quality and consistency to ensure customer satisfaction and respond proactively to prevent complain from customer
11. Formulation of standard operating procedures and implementing the system and policies for efficient operations
12. Understand the opening and closing of tables, preparing of bills for cash and credit payment, moving tables, splitting tables, database building and management of back of house matters
13. Monitor and report sales, quality and service performance of the outlet
14. Assist in weekly scheduling of employees according to the labour guidelines and fluctuation in sales

Required skills