CUSTOMER SERVICE OFFICER

Job Detail

  • Offered Salary 2500
  • Career Level Others
  • Experience 2 Years
  • Industry Service
  • Qualifications Diploma

Job Description

Is building relationship with customers your forte?

Do you enjoy creating a personalized service experience? Then we want YOU!

Reporting to the Branch Manager, you will be integral to the success of Caring Skin throughout this exhilarating expansion phase.

Be part of our growth!

  • 8 off-days per week
  • Career progression opportunities
  • Undergo professional customer service training

Key Responsibilities:

  • Primarily to provide the Caring Experience at the front desk
  • Attend to walk-in and in-coming call/email enquiries
  • Building good rapport and establishing good relationships with clients to ensure retention and top-notch service experience
  • Anticipate and identify clients’ needs to increase customer satisfaction
  • Ensure all interactions with clients are handled carefully whilst adhering to the company’s policies and procedures
  • Administer appointment booking and scheduling for clients
  • Delivering Happiness is our purpose

What you require:

  • Entry applicants are welcome to apply
  • Open to Singaporeans only
  • Willing to work retail hours, weekends and public holidays
  • Prior experience in a customer service role or within the industry will be advantageous, but not mandatory
  • Discipline, responsible and is a team player
  • Diploma in any discipline and above, or equivalent
  • Well-groomed and possess a customer-centric approach
  • Excellent in communication and interpersonal skill
  • Self-motivated with high level of integrity

Why you should join us?

  • Monthly Income up to $3000 (including attractive Commission & Incentives)
  • Annual Performance Bonus
  • Medical benefits
  • External Training and development opportunities
  • Product and Service Benefits
  • Progression track to Senior or Managerial positions
  • Convenient locations (near MRT)

Required skills