Field Service Technician (Robotics)

Job Detail

  • Experience Fresh
  • Industry Technology
  • Qualifications Nitec

Job Description

Responsible for the timely delivery and deployment of the robots. You will support the Project manager on project delivery, deployment and after sales support.

 

Roles and Responsibilities:

  • Customer-facing support for in-house, on-site, and/or remote troubleshooting, repairs and support of equipment with the ability to make quick and accurate decisions regarding service status of on-field robots and advise on next course of action, whenever necessary
  • Excise flexibility at work such as to travel to customer sites on short notice and/or to work within the customer work environment and hours, together with night shifts whenever necessary
  • Getting hands and feet dirty: lying on ground to attend to mechanical faults and issues of robots, changing of spare parts, and general maintenance and overhaul of the robot
  • Work with the Operations Team Lead and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge
  • Process: Follow the defined workflow and procedure
  • Preventive Maintenance: Perform simple robot mechanical preventive maintenance
  • Continual Improvement: provide useful feedback and idea to the engineering team to improve quality and easy to produce.

 

Requirements

  • Minimum Local Nitec / Polytechnic Diploma in related fields.
  • Fresh graduates are welcome to apply
  • Ability to read and interpret mechanical, electrical, and/or electronic prints and other related technical documentation
  • Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers
  • Computer literate and with basic networking skills (LAN/WAN) and computer literate
  • Meticulous, organized and able to keep tight timelines with good communication and presentation skills
  • Driving License Class 3, preferably
  • Comfortable travelling islandwide / overseas once pandemic is over.

Required skills