Team Leader (Customer Service | Hospital Environment)

Job Detail

  • Offered Salary 500
  • Experience 3 Years
  • Industry Management
  • Qualifications Certificate

Job Description

Key Roles and Responsibilities:
  • Oversee the operations for Visitor Management Services in hospital setting in accordance to company’s guidelines, procedures and policies.
  • To manage overall deployment of staff, reporting of headcounts and monitoring of staff performance to ensure service levels are met
  • Ensure resources are used effectively and efficiently
  • Handling of escalated complaints and feedback and resolve issues by performing service recovery
  • Provide coaching and counselling whenever need arises
  • Investigate causes of discrepancies and complaints and perform corrective actions
  • Managing of roster, administrative duties, continuous improvement programmes and trainings
  • To regularly evaluate progress on work processes, development plans and introduce new methods of improvement
  • To support emergency exercises, crisis or incidents, including Hospital Decontamination Station as and when required by the hospital or company
  • Brief staff of any updates or information shared by the Company
  • 3 to 5 years of working experience in team leading and frontline customer service
  • Excellent communications and interpersonal skills
  • Familiar with MS Office applications

Required skills