Team Leader – Customer Service

  • FULL-TIME
  • 4 weeks ago

Job Information

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    Salary SGD $1500-$2500 / Monthly
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    Level Others
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    Experience 3 years
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    Qualifications Diploma

Job Description

Remuneration: $1,800 to $2,500/month

Team Leader (Visitor Management) – Service Industry, Based in Singapore

As our Company embarks on rapid business expansion, we are sourcing for a highly-driven, dynamic and committed Team Leader to support the business and operations of our healthcare accounts. The successful candidate will be deployed to accounts where we provide services such as Housekeeping, Portering, Health Attendant and Visitor Management services at local healthcare institutions.

Due to the current aggressive growth and transformational stage of the business, the successful candidate must be able to thrive in a very fast-paced working environment, convert diversified challenges into opportunities and be resourceful in working with the team to achieve the desired outcomes aligned with the business direction of the company. A rewarding performance-based remuneration package, including an attractive management incentive scheme and career development path will be tailored for the successful candidate.

The Company is an Integrated Facilities Management (IFM) company providing healthcare support services and property &
facilities management services to both public and private sectors in Singapore. The company has 2 core businesses in healthcare support and facilities management services.

Besides Singapore, the Group also has strong presence in Malaysia and Taiwan. Collectively, it has a total combined staff strength of more than 8,000 across Singapore, Malaysia and Taiwan.

Key Roles and Responsibilities:

  • Oversee the operations for Visitor Management Services in hospital setting in accordance to company’s guidelines, procedures and policies.
  • To manage overall deployment of staff, reporting of headcounts and monitoring of staff performance to ensure service levels are met
  • Ensure resources are used effectively and efficiently
  • Handling of escalated complaints and feedback and resolve issues by performing service recovery
  • Provide coaching and counselling whenever need arises
  • Investigate causes of discrepancies and complaints and perform corrective actions
  • Managing of roster, administrative duties, continuous improvement programmes and trainings
  • To regularly evaluate progress on work processes, development plans and introduce new methods of improvement
  • To support emergency exercises, crisis or incidents, including Hospital Decontamination Station as and when required by the hospital or company
  • Brief staff of any updates or information shared by the Company

Requirements

  • 3 to 5 years of working experience in team leading and frontline customer service
  • Excellent communications and interpersonal skills
  • Familiar with MS Office applications
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