Technical Support Engineer

  • FULL-TIME
  • 4 weeks ago

Job Information

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    Salary SGD $2500-$3500 / Monthly
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    Level Junior Executive
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    Experience 1 year
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    Qualifications Diploma

Job Description

Remuneration: $2,000 to $4,000/month

Job Description:

  • Front-line support for customer inquiries and issues via email and phone;
  • Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
  • Effective escalation to Level 2 or product vendor for action and resolution;
  • Able to handle flexible working hours on demand basis; and
  • Maintain rapport with customers and competence in managing vendors; and
  • Any other ad-hoc duties assigned.

Job Requirement:

  • Degree/Diploma in Computer Science / IT Technology or equivalent
  • Exposure to networking and security solutions such as firewall, load balances, endpoint protection will be an advantage
  • With working experience in an SI or distributor environment with network security skillset is a plus
  • Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
  • Ability to work under pressure with minimal supervision
  • Excellent in communication and analytical skills
  • Positive working attitude and team player
  • Willing to work extended office hours when needed
  • Fresh graduates are welcome to apply
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